Customer information
Store policies
These policies explain how direct orders, offers, payments, delivery, returns and personal information are handled. They do not alter purchases made through eBay.
Privacy Policy
How we collect, use, disclose and protect personal information when you browse, make an offer or place an order.
Read policy Updated 18 September 2026Website Terms of Use
Rules for using The Whole Nine Cards website, catalogue and customer features.
Read policy Updated 18 September 2026Terms of Sale
The terms that apply when you buy a card or other collectible directly from The Whole Nine Cards.
Read policy Updated 13 October 2026Shipping Policy
Tracked standard and express delivery priced from your checkout address.
Read policy Updated 18 September 2026Returns and Refunds Policy
Consumer guarantees, incorrect or damaged items, and discretionary change-of-mind requests.
Read policy Updated 18 September 2026Payments Policy
Accepted providers, payment confirmation, security, pricing errors and refunds.
Read policy Updated 21 September 2026Offers Policy
How Make an Offer, counters, expiry, quantity and payment reservations operate.
Read policy Updated 18 October 2026Cookie Notice
The browser storage used for security, carts, checkout and privacy-safe first-party traffic measurement.
Read policy